Terms, Conditions,
& Policies.

Payment

All customer payments shall be accepted through credit card, debit card and UPI only. Cash on Delivery facility is not available for Bodhsara products.

Cancellation

After confirming their orders, the purchasers shall have a 24-hour window for cancelling the same. No cancellations shall be accepted after 24 hours. The refunds against such cancelled orders shall follow the refunds policy detailed out within this section.

Shipment

Once ordered, the products shall be shipped within 3 to 7 working days. The products shall be delivered within 7 to 14 working days not counting the day of the order, subject to non-occurrence of any unanticipated events that could lead to disruption of courier / freight services.

Return

At Bodhsara, we take great pride in formulating / curating our products. We also take a lot of care in describing our products in complete detail to our customers on the website. We encourage our customers to evaluate our products in great detail.

It is pertinent to clarify that, for our personal care products, we follow are strict no trial policy. Further, our products in the wellness & gifting category are generally handcrafted or organic in nature, and there may be perceptible variations in shade, size, shape and appearance. It is assumed that the customers are aware of the above and have bought the products after considering the same.

 In light of the above, we follow a strict no return policy for our product except in case in either of the following two conditions:

a.     For a wellness & gifting product e.g. a salt lamp - Where the product is received damaged.

b.     For personal care products e.g. a hand-wash - Where the product is received with a tampered container or packaging.

In either of the above mentioned cases, the purchaser can refuse to accept the delivery. The item shall be returned in the original packaging along with the order copy of purchase.

Once received by the purchaser, all products shall follow their respective warranty policy. In case there are issues related to warranties, then the purchaser can write to [email protected] along with the products picture and explanation with in 3 days. In case Bodhsara decides to accept the return of the product, Bodhsara shall arrange for a pick up within 3-7 working days.

Refund

In cases of order cancellations or product returns due to any of the above-mentioned reasons, the refund of the original purchase amount shall be initiated within 7 working days of physical return of the product. All refunds shall be processed through the original mode of payment.